FREQUENTLY ASKED QUESTIONS
MY CARPET WAS CLEANED, AND NOW IT HAS BUBBLES OR RIPPLES IN IT. WHAT CAUSED THIS?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the carpet cleaning. If these ripples do not go away after it is completely dry, please contact Reliable at 1-888-396-1866 as soon as possible.
DO YOU GUARANTEE REMOVAL OF ALL SPOTS OR STAINS IN THE CARPET?
We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
HOW LONG WILL IT TAKE TO CLEAN MY CARPETS?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments. Learn more here.
I HAVE HEARD THAT CLEANING MY CARPET WILL MAKE IT SOIL FASTER. IS THAT TRUE?
This problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt. Learn more here.